Information We Collect
Contact information: For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information: For example, we collect your credit card number and zip code when you buy a ticket.
Information you post: For example, we collect information you post in a public space on the Site.
Demographic information: We may collect information about events you bid on or services you buy.
Other information: We may collect information about the browser you use, the site you came from, or what site you visit when you leave us. If you use our mobile apps, we may collect your GPS location or your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running, and how often you use the app.
How We Collect Information
Directly from you: For example, if you register with the Site or buy tickets. We also collect information if you post a comment on the Site or ask us a question.
Passively: We use tracking tools like browser cookies and web beacons.
How We Use Information
We use information to respond to your requests or questions and process your transactions. For example, we might use your information to confirm your registration for an event and to charge your credit card.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. For example, we might send you information about special promotions or offers or as part of a regular newsletter or similar communication. We might also tell you about new events. These might be our own offers or products, or third-party offers or products. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.
We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our Terms.
We may always use information as otherwise required by law.
How We Share Information
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. You should read those polices to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may provide our customer list as part of that transaction.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your purchases.
You can modify information you have given us. To modify or delete information you gave us, login and click on "My Account" and follow the instructions to modify your profile. If you contact us requesting access to your information, we will respond within 30 days.
California Privacy Rights
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can email us at [email protected]. Mention in your letter that you are making a "California Shine the Light" inquiry.
Standard Security Measures
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. We cannot promise that your use of our sites will be completely safe.
Third Party Sites
If you have any questions about this Policy or other privacy concerns, you can email us at [email protected].
We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools to recognize new or past customers, to store your password if you are registered on our sites, to improve our website, to serve you with advertising content in which we think you will be interested. To do so, we may observe your behaviors on this website and other websites. We may also collect information about your browsing history.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Flash cookies cannot be controlled through your browser settings. If you block cookies on your browser, certain features on our sites may not work.
We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies' sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third party sites. This second type of advertising is called "online behavioral advertising."
Last Updated: May 30, 2013